Frequently Asked Questions (FAQs)

1.How long does it take to ship and deliver?
All online orders are processed within 48 hours. It should be delivered to you in 3-8 business days.

2.Delivery Service Provider
We deliver via FedEx and UPS.

3.What is your return policy?
If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt of your order for a product price refund. Return shipping fees won't be refunded. Read our full return policy.

4.Where does Shibowei ship from?
We have warehouses in different locations and we'll ship from different warehouses depending on where your location is. 

Malaysia warehouse:
FR Warehouse SDN. Bhd.
No.8, Jalan TPP 5, Taman Perindustrian Putra. 47130, Puchong, Selangor, Dahrul Ehsan. Malaysia

US warehouse：
7 Greek Lane, Edison, NJ 08817 USA
Or you can contact support@shibowei.com to know more addresses of our warehouses.

5.How much is the shipping fee for purchasing items?
The shipping fee is various depending on your location. You'll see the shipping fee in the check out process.